Complaints

Step 1

Tell BKS CASH SOLUTION first

Contact us and tell us what went wrong, what you would like us to do, and your ID or loan number if you have one. Keep a copy of anything you send.

• Emailbuhle@bkscashsolution.co.za
• Phone+27736545950
• In person or by postBKS CASH SOLUTION, Ward 3,Hangaza Area,, Mbazwana, 3974

Step 2

What happens next

• We confirm that we have received your complaint.
• We look into it, and may ask you for more information.
• We tell you our answer in writing, and what we will do about it.

Step 3

Still not happy?

If we have not resolved your complaint, you may take it to:

• The Credit Ombud

  For credit information disputes.

  • ombud@creditombud.org.za
  • 0861 662 837
  • www.creditombud.org.za (opens a new tab)

• The National Credit Regulator (NCR)

  • complaints@ncr.org.za
  • Call centre 0860 627 627 · Reception 011 554 2700
  • www.ncr.org.za (opens a new tab)

BKS CASH SOLUTION is a registered credit provider, NCRCP21637.